Refund policy

Chimnini — Refund Policy

Last updated: JULY 12, 2026

Most Chimnini products are printed or produced to order specifically for you after purchase, through our print-on-demand fulfillment partner (Printful). Because each item is made specifically for your order rather than pulled from pre-made stock, our return and refund policy works differently from a standard retail store's.

Made-to-Order Items — General Policy

We do not accept returns or exchanges for reasons of personal preference — including but not limited to: change of mind, ordering the wrong size, or not liking the color/design/fit once received. Because these items are custom-produced per order, they cannot be resold or restocked once made.

This is not an oversight — it reflects how Printful's own fulfillment terms treat print-on-demand goods: production errors and defects are covered, buyer's remorse is not.

What IS Covered

We will provide a free replacement or refund if:

The item arrives damaged or defective — e.g., print misalignment, damaged fabric, faulty stitching. Contact us with photos of the issue as soon as you notice it, and we'll arrange a free replacement.
You received the wrong item — wrong product, wrong size, or wrong design shipped. Contact us with photos and we'll correct it at no cost to you.
Your order is genuinely lost in transit. You must submit a claim within 30 days of the estimated delivery date. Once confirmed lost, we'll cover reprinting and reshipping a replacement at no cost to you.

What Is NOT Covered

Buyer's remorse or wrong size ordered. If you simply change your mind or ordered the wrong size for yourself, we're unable to offer a free return or exchange, since each item is produced specifically for your order. You're welcome to place a new order for the correct size/item at regular price.
"Delivered" but you say you didn't receive it. If tracking shows the package as delivered but you believe you didn't receive it, we're unable to cover a free replacement — this falls outside what our fulfillment partner will replace at no cost. We can help you file a claim with the carrier, but a replacement at that point would be a new paid order.
Wrong address provided at checkout. If a package is returned to sender because the shipping address you provided was incorrect or undeliverable, we'll reach out once it's back at our facility to ask how you'd like to proceed. Please note: reshipping to a corrected address requires paying shipping costs again, as the original shipping cost cannot be recovered once the package has already been sent.

How to Report an Issue

Please inspect your order as soon as it arrives.

Contact us at mohamnie04@gmail.com — for damaged/defective/wrong items, do this as soon as you notice the issue; for lost packages, within 30 days of the estimated delivery date.
Include clear photos of the item and, where relevant, the packaging or shipping label.
Once approved, we'll arrange a free replacement or refund, or guide you through next steps for address corrections.

Non-Returnable / Non-Refundable

We cannot accept returns or offer refunds for:

Items returned without first contacting us to report an issue
Custom or made-to-order items outside the damage/defect/wrong-item/lost-in-transit exceptions above
Items that show signs of wear, washing, or use beyond simple inspection
Sale items or gift cards, where applicable

Refund Processing

Once a claim is approved, refunds are issued to your original payment method. Please allow your bank or card provider additional time to post the refund after we process it. If more than 15 business days have passed since we approved your refund and you haven't received it, contact us at mohamnie04@gmail.com.

Exchanges

Since items are made to order, we generally don't process direct swaps. If you received the wrong item or a defective item, we'll send a free correction rather than asking you to pay again — see "What IS Covered" above.

Shipping (International Buyers)

This policy applies regardless of destination. [If Chimnini ships to the EU/UK and wants to offer the EU's mandatory 14-day cooling-off right for non-custom goods, that carve-out can be added here — flag if this applies to you, since most POD apparel already qualifies for the EU's own "custom-made goods" exemption from the cooling-off right.]